Terms of service.
Effective Date: March 23, 2024
By booking and participating in our guided hiking services, you agree to the following terms:
Booking and Cancellation
Cancellations made 30 days or more prior to the scheduled hike will receive a 100% refund, less a nominal service fee.
Cancellations made 14-29 days prior to the scheduled hike will receive a 75% refund.
Cancellations made 7-13 days prior to the scheduled hike will receive a 50% refund.
No refund will be offered for cancellations made 6 days or less prior to the scheduled hike.
We reserve the right to refuse service, without refund, to any participant who arrives without proper gear or fails to meet minimum fitness criteria.
Weather Events and Rescheduling
In the event of adverse weather conditions, such as heavy rain, thunderstorms, hurricanes, or heatwaves, we may reschedule the hike to another day or offer a partial refund.
Rescheduled hikes must take place within the same calendar year as the original booking.
Timeliness and Participation
All hikes will start at the designated time indicated at booking. Participants are responsible for arriving on time.
For private hikes, a 30-minute waiting period will be permitted. Failure to arrive within this time may result in cancellation without refund.
For group events and programs, late arrivals may result in forfeiture of participation without refund.
Gear and Transportation
We do not provide transportation or gear for our guided hikes. Participants must arrive with appropriate gear, including closed-toed shoes and a water bottle with water.
Contact Us
If you have any questions about these Terms of Service, please contact us at onestarhiking@gmail.com.